Cancel / change
Can I cancel or change my order?
You can cancel or change your order within 2 hours of purchase. To cancel/change your order, please follow the steps below.
1. Click the 'View your order' button in your order confirmation email.
2. Select 'Cancel' or 'Edit'.
*Please remember, once an order is cancelled, we cannot undo this. You will need to replace the order yourself.
Please understand that the cancellation or change of an order is only available for 2 hours of your order being created. After this 2-hour window, we cannot cancel order(s) due to system limits and all the order data passes through to our warehouse for shipping process.
My order is canceld without notice, what happened?
An order, or part of an order, may be cancelled because:
- Item(s) are not available
- Difficulty in processing payment information
- Cannot ship to the address provided
- A duplicate order was placed
- By customer request
- Purchase limits have been exceeded
If your order is cancelled, you will receive an email notice to advise you of the cancellation. You will not be billed for any cancelled items.
Can I change a shade or my free gifts after shipping has occurred?
Due to the system settings, it is not possible to change the shade or promotional gift after shipping process has been started. Thank you for understanding.
Can I change my shipping address after shipping has occurred?
Shipping addresses cannot be changed after your order has been shipped. Please check the shipping status by going to [My Account] and then [Order History]. To redirect a package that is already on its way, please contact your selected courier. However, depending on the status of your shipment, it may not be possible. So, please make sure your address is correct before placing an order. We will not be responsible for incorrect addresses.
What payment methods do you accept?
Dear Dahlia online shop accepts the following payment methods:
Credit / debit card : Visa, Matercard, Maestro, American Express, Bancontact
Mobile express payment: PayPal, G-pay, Shop-pay (if available in your region)
Others: Klarna, SEPA, MyBank, Giropay, i-Deal (if available in your region)
My payment trial was unsuccessful, what should I do?
If you see an error message saying "ZIP code does not match billing address":
This message comes up when the zip code on your billing address does not match with the one registered in your credit card company. Please make sure if your billing address is correct.
If your shipping address and billing address are different, you can update the correct billing address by clicking the radio button of 'Use a different billing address' at [Payment] - [Billing address] when you check out.
For other issues, please contact our Customer Support Team at firstname.lastname@example.org.